Shipping policy
Where We Ship
We currently ship within Canada only. At this time, we do not offer international shipping.
Shipping Rates
We offer free shipping on all orders across Canada — no minimum order required, no hidden fees.
Processing Time
Orders are typically processed within 1–2 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.
Estimated Delivery Time
Once shipped, orders generally arrive within 3–8 business days, depending on your location within Canada. Remote areas may experience slightly longer delivery times.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can follow your delivery every step of the way.
Delays
While we do our best to ensure timely delivery, ZenCare is not responsible for delays caused by the carrier, weather conditions, or other circumstances outside our control. If your order is significantly delayed, please contact us and we will do our best to help.
Contact Us
If you have any questions about your order or delivery, feel free to reach out to us at the Contact Us page.